Every system we deliver is the beginning of a long-term partnership. We stand by our equipment — and by you — for the life of the installation.
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When you choose LUSTER, you are entering a long-term partnership. We believe that the value of a system should not diminish over time — and neither should the support behind it.
Our Lifecycle Service Commitment ensures that every system we deliver continues to perform, year after year, with the same level of care and attention as the day it was installed.
We track every system we build and keep spare parts for all generations, so you never face a forced upgrade due to discontinued components.
Reliable service is not just about responding quickly — it is about delivering consistency, expertise, and long-term peace of mind.
Every installation, maintenance visit, and support case follows a proven process. We document each step, close every case with a review, and continuously refine our methods to ensure consistent quality.
Our service teams and partner technicians undergo regular training and certification. This ensures that no matter who visits your facility, they bring the same level of expertise and professionalism.
Your inspection system should never stand still. We continuously release software updates that enhance detection accuracy and introduce new capabilities — keeping your equipment at the forefront of performance and helping you stay ahead, as always.
From cameras to software, every critical component is developed and manufactured in-house. This gives us complete control over the entire lifecycle of your system — ensuring that spare parts remain available, repairs are always possible, and service continues uninterrupted, regardless of how long you operate the equipment.
Comprehensive support across the entire lifecycle of your equipment.
When production stops unexpectedly, securely accesses your operational data to resolve software and configuration issues instantly. As a LUSTER partner, you enjoy this remote troubleshooting service completely free of charge for the life of your system.
Set up for success from day one. Our certified field service engineers handle the complete mechanical and electrical installation at your facility, precisely calibrating the AI to perfectly match your specific substrates and unique production environment.
Continuous operation in industrial environments requires proactive care. Our local service teams conduct comprehensive health checks to prevent unexpected failures and extend the lifespan of your hardware.
Backed by our powerful R&D team, our AI capabilities are continuously evolving. Enjoy access to our latest software with enhanced inspection algorithms and new features. We provide seamless software updates to ensure your system always benefits from the industry's most advanced defect-recognition algorithms.
Your equipment performs best when your team is confident. We provide hands-on, practical instruction for your daily operators, alongside advanced, in-depth coaching for your QC managers to help them build highly reliable Standard Operating Procedures (SOPs).
Continuous operation in industrial environments requires proactive care. Our local service teams conduct comprehensive health checks to prevent unexpected failures and extend the lifespan of your hardware.
Our global help desk is ready. Fill out the form below, and our specialists will connect with you immediately to resolve your inquiry.
